Westor — Support

Last updated: 1 September 2026.

Westor is a market-analysis app for stocks, ETFs and crypto. This page is where

to start if something is wrong, and it is the Support URL listed on the App

Store.

Get in touch

westorsupport@gmail.com

Write in English or Norwegian. Include the email address you signed up with and,

if it is about a symbol or a screen, which one — it is almost always enough to

find the problem without a second exchange. Expect a reply within two working

days.

Common things

I did not get the password-reset email

Check spam first. The code expires 30 minutes after it is sent, so request a new

one rather than reusing an old email. If nothing arrives at all, write to the

address above from the account you are trying to reach — that tells us the

address is real and reachable.

I subscribed and the app still asks me to

Open the app and pull to refresh, or sign out and back in. A purchase completes

on your device a moment before our server hears about it, and on a cold start

that can take a few seconds longer. If it persists past a minute, tap **Restore

purchases** on the upgrade screen. If it still persists, write to us with the

date of the purchase.

I paid on another device or reinstalled the app

Restore purchases, on the upgrade screen. Your subscription follows your

Apple ID, so it comes back on any device signed in to the same one.

Manage, change or cancel a subscription

Subscriptions are handled by Apple, not by us, so they are managed in one place:

Settings → your name → Subscriptions, on your iPhone.

Cancelling there stops the renewal and you keep access until the period you have

paid for ends. Switching between monthly and yearly is done in the same place

and Apple prorates it — you are never charged twice.

Refunds

Apple issues refunds for App Store purchases, and we cannot issue them

ourselves. Request one at reportaproblem.apple.com with the Apple ID that

made the purchase. If you think something in the app misled you into the

purchase, tell us as well — that is a fault worth knowing about regardless of

what Apple decides.

Delete my account and data

Settings → Privacy & data → Delete account, inside the app. It removes your

account and personal data. Deleting the account does not cancel an App Store

subscription — do that in Apple's Settings as above, or you will keep being

charged for an account that no longer exists.

Export my data

Settings → Privacy & data → Export my data. It produces everything held

against your account.

Alerts are not firing

Check Settings → Alerts. The screen states plainly whether anything is

currently evaluating them; if it says nothing is, that is accurate and not a

fault in your setup. Alerts stay armed and start working when monitoring is on.

Privacy and terms

The Privacy Policy and Terms of Service apply to your use

of Westor.

Not financial advice

Westor is a market-analysis tool for information and education only. Its output

is automated estimate, not financial, investment, legal or tax advice, and not a

recommendation to buy, sell or hold anything. Investing is risky: the value of

investments can rise and fall, and you can lose money. You are responsible for

your own decisions.